Frequently Asked Questions


Questions relating to Accounting Documents

How do I download the accounting documents?

To download the accounting documents, log into the site with your credentials and click on the Invoices shortcut.

How do I distinguish an invoice from a delivery note or credit note?

All documents are filed under 'My Office' to distinguish them simply by looking at the first document number:
Invoices begin with number 4
Delivery notes starts with number 8
Credit notes begin with number 5

How far back can I view invoices?

It is possible to search documents up to and including 2016. Invoices and credits before this are available upon request.