Before You Start
Make sure you've got the following ready before heading to the returns portal. It'll make the process quicker and smoother.
Your delivery note number — this starts with 8 and can be found on the top right of the delivery note that came with your order.
The email address used on your order — the portal will need this to locate your order.
Your order postcode — the postcode the order was delivered to.
Your Goods Return Form — found on the reverse of your delivery note. Fill it out in full, mark your reason for the return, and include it in the box.
How It Works
The return process is handled through Royal Mail's Tracked Returns portal. Here's exactly what to expect at each step.
Enter Your Order Details
You'll be asked for your order reference (your delivery note number), the email address on your order, and your postcode. Hit "Find your order" and the system will locate it.
Tip: Your delivery note number starts with 8 and is printed on the top right of the delivery note that came with your products. Enter it in the "Order reference" field.
Review Return Guidelines
Once your order is found, you'll see the return guidelines. Make sure all original packaging and accessories are included, and that everything is securely packed to avoid damage in transit.
Important: Improperly packaged items may not be eligible for return. Take a moment to pack things properly before continuing.
Enter Your Contact Details
Enter your name, email and address. Royal Mail only uses these in case they can't deliver the return. You'll also need to confirm your parcel is within the size and weight limits before creating your label.
Size limits: Max weight 20kg. Max parcel size 61 × 46 × 46 cm. Tubes up to 90cm (length + 2× diameter must not exceed 104cm).
Choose How to Return
Once confirmed, you'll get three options for sending your parcel back. You can drop it off using a QR code, book a collection from your door, or print a label at home. Pick whichever suits you best.
Easiest option: Choose "Collect from your door" — Royal Mail will come to your doorstep, office or Safeplace to pick up your parcel. They can even bring the label to you. No printer needed.
Important Notes
30-Day Returns
Returns must be made within 30 days of original receipt of products.
Original Condition
Items must be in their original condition. A deduction may be made for any loss in value from unnecessary handling.
14-Day Refund
Your refund will be processed within 14 days of us receiving the returned goods, or proof of return.
Clothing & Footwear
Clothing must be free of fragrance or deodorant marks. Footwear must be unworn in its original undamaged box. Underwear requires an intact protective seal.
Ready to Start Your Return?
Click below to head to the Royal Mail returns portal. Have your delivery note number, email and postcode ready.
Start Your Return